Wrong product received through amazon

Name of Complainant Shivam Tripathi
Date of ComplaintJune 30, 2023
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Shivam Tripathi:

On 26/06/2023 l ordered a mi home security camera at amazon through order ID (406-8412802-6121943)
and made an advance payment of ₹2999.
On 28/06/2023 I received my order ,
Instead of mi camera I got a Vega beard trimmer worth₹ 1499.
Soon i raised a return complaint for the wrong product received along with the clear photo of that wrong product along with parcel slip.
An amazon personnel called me saying that they will investigate about it and update me soon.

Unfortunately, i didn’t received any update for 2 days from them.
When l inquired myself they told me that they investigated and found no mistake from their side and can’t do anything about my complaint leaving me still aggrieved.

I wan’t to return this unwanted product (a beard trimmer)
and get originally ordered product
(a mi camera) or get refunded.

Image Uploaded by Shivam Tripathi:

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