Wrong Product Given and not approving my request

Name of Complainant Saurabh tiwari
Date of ComplaintAugust 22, 2022
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Saurabh tiwari:

I’ve ordered Sketchers Shoes from Flipkart on 31st of July and received on 2nd Aug but the shoes which I’ve received was different from the image shown on Flipkart and I’ve requested return and refund from Flipkart but they now after 5 days have rejected my request and said we are sorry! That’s how they treat their customers but taking their valuable money and giving wrong product! For them 3899 is small amount but for middle class person it’s a huge amount! I request national consumer helpline to take action and help me out or else I’ve to legal action against Flipkart for cheating their customers! I’ve Received different style of shoes of sketchers brand! And the product which I’ve received is more expensive than the product I’ve ordered and product which is delivered to me is having little bit dirty Sole and rest the shoes from the upper side is absolutely brand new! Seems like it’s one or two times used! Well I’m not sure! Pls resolve this problem as soon as possible because I’m facing this issue of return from last 13-15 days! Pls solve my issue

Seller Details With GST

Bhumika Highstreet India Private Limited , Ship-from Address: Rectangle No. 06, Rectangle No. 07, Rectangle No. 08 and Rectangle No. 13, Village- Khalikpur, Tehsil- Badli, District- Jhajjar,FC- Farrukhnagar, Jhajjar, Haryana, India – 124103, IN-HR GSTIN – 06AAICB4842N1ZC

Image Uploaded by Saurabh tiwari:

One thought on “Wrong Product Given and not approving my request

  1. I have an issue with the same seller ( Seller: HSAtlastradeFashion ) with address (Sold By: Bhumika Highstreet India Private Limited , Ship-from Address: Sunsat warehousing Pvt. Ltd., Hadbast No. 23, Village Sanpka,Tehsil Farukhnagar, District – Gurgaon, Haryana122503, Farukhnagar, HARYANA, India – 122503, IN-HR GSTIN – 06AAICB4842N1ZC) regarding shoes, firstly they sent a shoe that was looking dirty so I returned it and requested for replacement but they are taking almost 16 days to send a replacement which is a very long wait. Now I am not to cancel the order and even the customer care executives are unable to cancel this order.
    Order ID : OD429050787395025100

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