Wrong product delivered. Now Amazon is neither replacing the item nor refunding the amount

Name of Complainant Titiksha Acharya
Date of ComplaintFebruary 11, 2023
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Titiksha Acharya:

I had ordered 3 bottles (1 lt each) of Saptham hair oil and have been delivered 3 bottles of 250 ml each. My payment was done in advance. I happened to unbox after a few days as I was busy and unavailable at home. However, on raising the complaint, the only answer I get is that the return window is shut and that Amazon won’t help me. I have been ordering from Amazon for over 6 years and this is the kind of service i get. I have paid ₹4000 extra and they are not willing to even refund it. The customer care center just doesn’t bother to help inspite of an incorrect delivery from their end.

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