Wrong product delivered by Amazon and now after return saying I sent back the incorrect item

Name of Complainant Deepali Singh
Date of ComplaintMarch 12, 2022
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Deepali Singh:

Hi, I ordered a US POLO JACKET from Amazon on 3 feb and I received a jacket of same color but DIFFERENT BRAND having same US Polo tags. I placed a return order and later my refund was stopped as they said I have sent back a incorrect product, while I only sent what I received. They are not agreeing to refund now

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