Wrong product delivered and wrong address

Name of Complainant Anushree
Date of ComplaintNovember 25, 2022
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
Share your complaint on social media for wider reach
Facebooktwitterredditpinterestlinkedinmail
Text of Complaint by Anushree:

Hi,

Order no – 773519499127_1

I had placed an order or purple kurta set by ecofyindia purple set size m .

The delivery executive delivered the order to flat no 7 my neighbour without my permission and took the OTP next day of delivery through phone call and without my permission and OTP delivered the product to neighbour

I have received a wrong order that is a black dress with a tag n bill inside .

I was traveling came back today and opened the package and see wrong prouduct delivered.

The customer care executive says

Sometimes we do deliver wrong product and you should inform within 7 says now we cannot help

I cannot stop my plans or emergency of travelling imagining meeso wil be sending a wrong product and will the wrong product delivery and do such fraud.

I have call recordings
Cctv footage of delivery person delivering the product to flat no 7 and not 8 without my permission.

Wrong product is delivered and no one is resolving the issue

Unprofessional delievery executive
Unprofessional customer case service.

If i do not get help and my right product delivered and wrong taken back

I will go to consumer court with CCTV videos and all the proofs and call recordings and OTP fraud by delivery executive

Kindly check the proofs below

Regards,
Anushree hn

Image Uploaded by Anushree:

Leave a Reply

Your email address will not be published. Required fields are marked *