Wrong product delivered and now Myntra is denying exchange

Name of Complainant Mohit Mali
Date of ComplaintFebruary 10, 2024
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Mohit Mali:

I ordered redtape shoes but I got wrong product delivered, then I called customer care and registered a compliant, they said they accept the claim and exchange is in process, but when exchange came the ekart delivery person denied my exchange saying that the product is not acceptable, and they are not exchanging my wrong product, I already paid 1519 rupees to them

Image Uploaded by Mohit Mali:

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