| Name of Complainant | |
| Date of Complaint | March 14, 2021 |
| Name(s) of companies complained against | Amazon |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Hi,
I ordered an item from amazon with
Order# 404-1713890-3785150
in this, I ordered many items and one item was 2 kg dry dates (
EXOTES, Yellow Dry Dates Chuara Vacuum Packed Pouch g Pack of 4x250s, Natural, 1000 Gram
Sold by: Cloudtail India).
In this order, I got (250 gram of almonds and 250 grams of cashew). see as an attachment.
I filed complain at the same time within 30 minutes and provide all the required details which I am attaching in this complain.
They requested 2 days for investigation on 5 march around 9.40 Am.
Today I was checking the status of complaining about customer care so they said by our internal investigation team update that I got the same product which I ordered.
Then I request please provide me at least proof of any inventory/storage/packing picture so you can prove that I got the same product, they denying providing this.
I invested my time and money both.
If we look closely at the package its showing a total weight of 1.04 kgs. how is it possible that 1.04 kgs packs can contain 2 kgs dry dates?
now I don’t know how to deal with it, they send something else and denying.
I request to you please take strong action on this and make sure they provide all the related proof in such investigation to the customer.
Please find images of an item which i got instead of which I ordered.
Regards,
Nitesh
