| Name of Complainant | |
| Date of Complaint | October 27, 2023 |
| Name(s) of companies complained against | Fashion vendos |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
I am writing to register a formal complaint regarding an unsatisfactory purchase experience with Fashion Vendos. Despite several attempts to resolve the issue directly with the company, I have not received any satisfactory response, prompting me to seek assistance from your esteemed organization.
On 19/10/2023, I ordered two cargo pants from Fashion Vendos, as per the order number #31215. However, upon receiving the package, I was dismayed to find an old, counterfeit item that does not align with the product description or my initial expectations. Subsequently, my attempts to contact the Fashion Vendos customer support team via email have gone unanswered, leaving me without a resolution to this matter.
Additionally, my communication with Shadowfox, who was suggested as a point of contact, only led me back to the Fashion Vendos website without any viable solution. As a loyal customer, I am deeply disappointed by the lack of timely assistance and the negligent handling of my concerns by Fashion Vendos.
Therefore, I am seeking your immediate intervention to ensure a prompt resolution. Specifically, I request your assistance in facilitating a full refund for the incorrect cargo pants that were sent to me. I firmly believe that prompt action from your end will not only rectify this situation but also serve as a deterrent against such negligent practices in the future.
Please understand that the failure to provide a timely and satisfactory resolution may leave me no choice but to explore other avenues for resolution, including legal recourse.
Please issue me a refund and come for the return of same,
Thanking you,
Yours sincerely,
Asmi.
