| Name of Complainant | |
| Date of Complaint | June 6, 2023 |
| Name(s) of companies complained against | Nykaa |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear Sir/Madam,
I am writing to file a complaint regarding the product that I recently received from Nykaa Fashion company. Unfortunately, the product delivered to me is not what I ordered, and it has caused me significant inconvenience.
On 25-05-23, I placed an order for women’s saree on Nykaa Fashion website with order number NYK-12341719-6640549 . However, when the package arrived on 28-05-23, I was shocked to find that it contained Western Top instead of the product that I had ordered.
I immediately checked the packaging, which clearly stated that it was the incorrect product, and I also took some photographs of the package and its contents as proof. I believe that this was an error on the company’s end. I have already raised a Complaint no- 685597817801 and the company is refusing to give any solution. This is clearly detrimental to the consumer’s trust ,money & time. This is my hard earned money and saved for special occasion. I am a poor house wife and have no scope of earning.
I would like to request a prompt resolution to this matter, and I am hoping that you will take immediate action to rectify the situation. I am willing to return the incorrect product.
Please contact me as soon as possible to resolve this issue. I appreciate your attention to this matter and look forward to hearing back from you soon.
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