From the past 1+ years I am seeing a consistent billing issue with Airtel. I call to 121 and explain them the issue. Usually I spend around 1 – 2 hours to explain the issue and get it resolved. Even after multiple regular calls after each month bill, I still see overcharge and wrong billing. I am fed up with airtel service.

Recent billing issue which I am trying to get it resolved from June 2018 and it is not yet resolved. I have called customer care multiple times and have the interaction ID as well as service request number. I have tried multiple escalations as well but nothing has worked out. I am frustrated with Airtel service. I want it to be penalized for wasting my time and money.

Issue in details:

1. On 19th July I got a call from Airtel representative explaining about 799 Family plan which covers 1 parent and 2 child numbers.
   I switched to 799 plan from earlier 499 + 299 plan of (1parent + 1 child for 499 and additional numbers with 299).
2. In 21/07/2018 bill, I received overcharged bill of Rs 428.56 extra. Total bill was 1449.56, in that wrong extra bill was 428.56 which should be refunded.
3. From 21/08/2018 till 21/5/2019, one of the child number (9611568166) is being overcharged for Rs 705.64. Since I am in 799 plan which covers all the three numbers but I don’t know why this number is being overcharged.
4. I called customer care in August explaining this. They gave me a interaction ID and mentioned, it will be resolved in 2 days and from September bill I will not have this issue again.
5. As usual it continued. I called customer care in November, same false commitment and no refund of previously overcharged amount.
6. Again in December and Jan bill received with overcharge. On 22 Jan 2019 I called 121 customer care spent 2 hours explaining the complete issue. Spoke to floor manager Shalini as well. Interaction ID: 2865488430. Again she made false promise. Mentioned complete amount will be refunded and this issue will not be repeated.
7. On Feb 21st bill I received adjusted amount of Rs 3304 from airtel.
8.  Again in Feb bill 2nd child number is overcharged. Don’t you want to us to continue with Airtel. This is planned loot from customers. You gave 3304 refund and again continuing to charge extra for the same mistake. Ridiculous.
9. On 22nd May 2019, I spent 1 hour 45 minutes explaining the issue to two customer representative Chinmayi Interaction ID: 2902173447 then to her Floor manager Anjel, Service request number: 90369692.
10. Anjel told me this will be the last time and I will get the complete refund of overcharged amount from June 2018 to May 21st 2019. She also promised the service request 90369692 will be closed within 2 days and she will give call back to confirm on the same.
11. Service req: 90369692 closed in 2 days but I did not receive the amount. She only adjusted 705.64 of May month not the entire tenure. I did not get call back also.
12. I called on 28th May 2019 asking for what happened to the refund amount. I hear a different story from customer representative Sushmita Interaction ID: 2903180395. She is going to reopen the service request  90369692.
13. I am fed up with the airtel service. As you can see I have called multiple times and still haven’t got my hard earned money back.
14. Everytime the customer care representative they say, they will escalate it to the highest point but nothing is happening
15. I want my money back with DOUBLE PENALTY TO AIRTEL for wasting my time, money and mental health. It is frustrating.
16. Here is the complete overcharge amount from July 2018.
17. I still have to get refund of Rs 4382.74 + Penalty.