| Name of Complainant | |
| Date of Complaint | June 28, 2019 |
| Name(s) of companies complained against | zomato |
| Category of complaint | Consumables |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Hello,
I’ve ordered food from this outlet called monster pizza on 21st June, but I received wrong order I’ve ordered for chicken cheese garlic bread but I received plain cheese garlic bread (which is less amount then what I ordered) and that to without a Invoice which I asked for from the restaurant delivery executive he said that it is not given to him from the restaurant/outlet,
I’ve not consumed that and we threw it away after waiting for 4 hours because we didn’t got any reply from restaurant and from Zomato and after consulting from their chat process executive, I’ve twice sent emails to order@zomato.com with all attachment was asked by their chat executive but in reply to that email I’m only getting apology and sorry email and I told them that i don’t need their sorry, I want my REFUND OF AMOUNT RS 248.75/- IN FULL FROM THE SOURCE I PAID FROM, And i told them that i don’t want any other apology/sorry kind of emails from you I only want my refund.
But they are sending the same emails of sorry, apology & we will give feedback to the restaurant kind of emails for all the emails I’ve sent or replied to them
But they are sending the same emails of sorry, apology & we will give feedback to the restaurant kind of emails for all the emails I’ve sent or replied to them
Details of the Order:
Order ID
1882992944
Invoice: Not Provided by the Restaurant
Food Picture: Attached Which is Cheese Garlic Bread (WRONG ORDER)
