Wrong jacket Deliver but still not replace

Name of Complainant Sunil Kumar
Date of ComplaintDecember 26, 2021
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Sunil Kumar:

Dear sir / Madam

I order a Men’s Jacket Rupees of 1600/- In the Facebook Marketplace. Seller Profile Name (Lovepreet Singh). I have full chat conversation he and me what we deal actually. But at the time of delivery he sent me a wrong third class cheapest jacket( jiska packet sealed tha). Pay COD 1600/- as our producte price. But after pay when I open this packet am shocked this is not that Iteam Jo Maine select ki thi.
Next I complaint Mr lovepreet(seller) this is wrong iteam am not order this one. He say sorry glti se deliver hogya we replace this iteam but now 3 din hogya he did not replay or replace my product that means he cheat me I have some msg when he deliver iteam or I have screen shot also our conversation am share with you
Profile Name Seller: Lovepreet Singh.
Via: Facebook
Her profile link: https://www.facebook.com/lovepreet.sunhotra
Delivery msg:
Ecom Express Executive 08046809000 PIN 08920 will deliver your ONLINE order 9034405631. Pay Rs 1600.0(CASH,UPI,Payment Link). Code to refuse is 541506

Your AwB 9034405631 is delivered to SunilKumar .Click to give feedback http://ecxp.in/?q=8106148195 – ECOM EXPRESS

Image Uploaded by Sunil Kumar:

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