| Name of Complainant | |
| Date of Complaint | September 5, 2025 |
| Name(s) of companies complained against | Fire bolt |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Subject: Wrong Item Received in Place of Ordered Smart Watch
Dear Customer Support Team,
I placed an order for a Fire-Boltt Snapp Smart Watch priced at ₹699 (Cash on Delivery). However, today I received a completely wrong item – a ₹5 dishwashing soap (Exo) in rough packaging – instead of the smartwatch I ordered.
Here are my order details for your reference:
Order ID: 25257833187
AWB: 21476310462221
Payment Method: Cash on Delivery (₹699 paid)
Name: Neeraj Jangra
Email ID: neerajjangra51747@gmail.com
Contact No.: 7056951747
Shipping Address:
Neeraj Jangra
Bagal Road, Salemagarh,
Nearby Purana Gurudwara,
Hisar, Haryana – 125052
Kindly look into this matter urgently and arrange either:
1. Immediate replacement with the correct Fire-Boltt Snapp Smart Watch, or
2. A full refund of ₹699.
I request your quick action on this issue.
Thank you,
Neeraj Jangra
