| Name of Complainant | |
| Date of Complaint | September 5, 2025 |
| Name(s) of companies complained against | Fire bolt |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Subject: Wrong Item Received in Place of Ordered Smart Watch
Dear Customer Support Team,
I placed an order for a Fire-Boltt Snapp Smart Watch priced at ₹699 (Cash on Delivery). However, today I received a completely wrong item – a ₹5 dishwashing soap (Exo) in rough packaging – instead of the smartwatch I ordered.
Here are my order details for your reference:
Order ID: 25257833187
AWB: 21476310462221
Payment Method: Cash on Delivery (₹699 paid)
Name: Neeraj Jangra
Email ID: neerajjangra51747@gmail.com
Contact No.: 7056951747
Shipping Address:
Neeraj Jangra
Bagal Road, Salemagarh,
Nearby Purana Gurudwara,
Hisar, Haryana – 125052
Kindly look into this matter urgently and arrange either:
1. Immediate replacement with the correct Fire-Boltt Snapp Smart Watch, or
2. A full refund of ₹699.
I request your quick action on this issue.
Thank you,
Neeraj Jangra
I am having a horrific experience with you Boult
I purchased Tuff Rivet Jett black on 14th of December 2025. Message on whatsapp here with.
“Hey R. Madhusudhan! 👋👋🤩
Your GOBOULT (Formerly Boult) order BAD2CN2122511163 is confirmed! 💥
Order Value: INR 1199
What you ordered:
Tuff Rivet
We’ll keep you updated as your package gets ready to ship.
“Team GOBOULT (Formerly Boult) 🚀
I received wrong watch. Tried their customer care number, no options to raise my complaint of wrong product as the product was not listed in the SW.
Since 19th of December 2025 i have been trying to tell them I need this to be replaced.
On 22nd December 2025, they said a reverse pickup will be arranged in 24 to 48 hours. Not arranged.
This is was reply on 29th December 2025.
Hi Madhu Sudhan Racha, 👋
Thanks for contacting GOBOULT! We’ve raised a service request and arranged a reverse pick-up for your product.
📦 Pick-up in 24–48 working hours
🆔 Ticket ID: 766989647090
To help us serve you better, please:
✅ Keep the original invoice ready
✅ Pack the product securely
📍 Be available at the provided address once our courier contacts you.
Thanks!
Team GOBOULT.
Nothing happened. Waited for a week, Then contacted on 09.01.2026. The agent confirmed my availability at the given address. same 24-48 hours. Nothing happened.
Every time “We have escalated your case for reverse pickup. We request you to allow 24 to 48 working hours. You will be updated via email as soon as your pickup is generated.” But no email or any pickup.
Then “We sincerely regret the frustration this delay has caused and apologize if our earlier responses seemed repetitive. Please be assured that your case was escalated for reverse pickup, and the delay is due to a technical issue with our logistics partner, which is currently being followed up on priority. There was no intention to mislead you, and your case remains active and under review. We respect your time and remain committed to resolving this matter at the earliest. You will be informed immediately once the pickup is scheduled.” Same result. No Pickup on contact.
Latest 14.01.2026
We are very sorry for the inconvenience. Your case for pickup has already been escalated, but it has not been completed yet. We have now highlighted it again to our relevant team. We request you to kindly wait for 72 working hours. You will receive the confirmation from our end via your email ID and WhatsApp.
We completely understand your frustration regarding the delay and sincerely apologize for it. We acknowledge that there has been a delay and do not deny it. Please note that we have highlighted the case again from our end. We kindly request you to wait for some time, and we will get back to you soon with a confirmed update.”
Till when shall I wait for the issue to be resolved.
I have only one option left, but dont want to threaten or go over board.
I have been happy with all my purchases till date from Boult via Amazon. I have 4 ear phones, 2 head phones. The products are good hence didnt think once before ordering from the GoBoult website trusting your product and service.
But the way these guys are taking us lightly, is really putting me off.
I have tried their chat support on website, whatsapp, still no end to my ordeal.