Name of Complainant	Arvind Kumar Bansal
Date of Complaint	September 14, 2022
Name(s) of companies complained against	Amazon
Category of complaint	E-Com & Retail
Permanent link of complaint	Right click to copy link
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I have ordered a boat smartwatch to Amazon on 17August 2022 for Rs 1999/-. But I received old Rado watch instead of Boat smartwatch. I have tried many times to customer care to complaint this. After 4 days investigation Amazon arrange pickup of wrong item. After 15 days when I call customer care to know status of my refund, they told that refund cannot be processed because you return wrong item instead of Boat smartwatch.
I have many times email to customer care that I have received wrong item and same item has been returned. But they refused to refund of my amount.
Now what I do?

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