| Name of Complainant | |
| Date of Complaint | October 3, 2017 |
| Name(s) of companies complained against | PayTM, PayTM Complaints |
| Category of complaint | Electronic Appliances |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
I have ordered a refrigerator from paytm of 5 star rating. After the item was delivered, I found that different model of 4 star rating was delivered to me. I have made online request to arrange for return/ replacement of the product. While selecting return, it is showing that “Sorry! the seller cannot pickup your return from this address” ; I have to send it my courier. But while purchasing the product, it return policy it was written that “Seller will accept returns within 7 days from date of delivery of the item only in case of damaged or wrong products received” There was no where mentioned that I have to courier the refrigerator for paytm’s mistake mistake. Kindly do the needful so that paytm arranges pick up the the wrong item delivered and refund the money
Image Uploaded by Mrinal Kanti Das: