| Name of Complainant | |
| Date of Complaint | August 6, 2022 |
| Name(s) of companies complained against | DreamRuns |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I ordered a pair of Women’s BOA Felix Snowboots in Blue/Gray for size 9 from DreamRuns in June. DreamRuns put a pair of Limelight Snowboots inside the box of the Felix and shipped to me. I had it shipped back to China and finally received it on July 27th. I immediately contacted DreamRuns once I found out the item delivered was wrong. I also gathered evidence including camera footage from my carrier, order details, tracking routes, and my unboxing video. But DreamRuns acted like it was my fault to receive a wrong item and have been replying to my emails/messages very passively. They requested me to ship it back to the U.S. for a refund and will not cover any of the shipping costs, and never said another words. It’s so ridiculous that I have to pay for their mistake. I have consulted with my attorney in Seattle and he confirmed that I don’t even need to return the item for a refund.
Now the Felix BOA Snowboots in Blue/Gray that I have been expecting for months are sold out online. It’s DreamRuns’s obligation to fulfill the order according to our sales contract, but they never care about my case.
Looking forward to your reply.
Image Uploaded by Shijia Wang: