wrong information was provided regarding delivery of a product

Name of Complainant Pooja
Date of ComplaintApril 25, 2021
Name(s) of companies complained against
Category of complaint Electronic Appliances
Permanent link of complaint Right click to copy link
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Text of Complaint by Pooja:

Was informed that replacement of a defective product would happen in 5 days.

Once the product was returned the 5 days were converted to 15 days and even after repetitive calls was informed that lockdown would not have any impact on the delivery . This information was repeated the day after lockdown was announced.  When called on 15th day 1 day prior to expected delivery was informed that the deliver won’t happen due to lockdown

Image Uploaded by Pooja:

wrong information was provided regarding delivery of a product

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