| Name of Complainant | |
| Date of Complaint | August 15, 2019 |
| Name(s) of companies complained against | Vodafone |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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This is the mail which I sent to Vodafone Customer Care Service on 11-8-2019.
I am Asha Prakash Bhatt. My mobile number is 98251 33916. I got International Roaming services from 3-7-2019. I received the bill on 15-7-2019.
I was out of the country so my cousin paid the bill by cheque number 1140 drawn on Bank of Baroda, Nanpura – Surat branch, account number 21850100001121, on 17-7-2019. The amount is 13,006. The cheque was delivered personally by him on 17-7-2019 to one employee at Vodafone Center, Ring Road, Surat to Ms. Shehnaz.
The amount was debited from my above-mentioned account on 19-7-2019.
The screenshot of my Bank passbook is attached.
However, my services were discontinued on 2-8-2019.
As I was in the U.S.A., my cousin came to your above mentioned center and showed them the passbook, personally.
They assured him that they will do the necessary procedures and services will be restored.
Unfortunately, the services were not restored.
When I returned to India on the morning of 10-8-2019, I called up your complaint number 98250 98250. I talked with one employee Kajal. I had called her at 13:52 and talked with her for 15 minutes. I narrated the whole story and requested to do the needful. Our conversation has been recorded according to her.
When I realized that she does not seem to be authorized to deal with my problem, I requested her to connect me to her superior. She said that her superior will call me within an hour. I received a call from number 7971032300 around 15:15.
He did not identify himself but told me that by mistake, the amount has been credited to a different account and he will reverse the credit to my account but I have to go and show the copy of passbook of Bank Account to the concerned the Vodafone Store.
I went to the store and narrated the whole story again to one employee Sanjit. I submitted the photocopy of Passbook to him.
He continued to ask me my story 3-4 times and displayed an indifferent and neglecting attitude. I insisted on meeting his superior. He said that he is not available and he refused to give me his contact number too. He told me that he will send the mail. So the circle was complete!! My cousin had received the same answer 5 days back and here I was getting the same answer in the most callous and careless manner.
All this time during this conversation, another employee on the opposite desk was laughing and making fun of me. Even this Sanjit too agreed with my statement that he was laughing. The name of this employee was Amit.
When I told him that I will complain about his misdemeanor, He raised his lapel and said that he is Amitkumar and my complaint was nothing but trash to him. When I insisted to see the superior emphatically, one Mr. Sarfarz appeared and Sanjit said that he is his superior.
He said that I give him my alternate number and his superior will contact me and he will restore the services within 2 hours. Nothing of that has happened. No contact from Mr. Sarfarz’s superior nor the restoration of services!!!
Today i.e. 11-8-2019, I again called 98250 98250. One Mr. Ajay was talking to me. I narrated the whole story and prayed, offered to prostrate at his feet if he can get my money back. I appealed his good sense, honesty, morality and prayed to grasp the significance of 13,000 rupees for a middle-class person.
He advised me to write this mail. He talked with me for 39 minutes beginning at 10:26. He told me that this call was being recorded. He assured me that his superior will call me.
When I am drafting this mail i.e. 21:16 of 11-8-2019, I have not received any call, neither the services have been restored.
I appeal to your sense of justice, honesty and good sense to revert my money at the earliest so that I can repay the bill and get me services restored.
If your morale values agree, if it happens to be a part of your duty to redress clients’ grievances, I request you to spare me the hardships, financial loss, and humiliation – all for no fault of mine whatsoever.
I received the following mail on 11-8-2019.
Dear Customer,
Thank you for writing to Vodafone. This is an automated response to your e-mail. We will respond to within 1 working days.
Please note that our Email Id has changed to New Domain vodafonecare.guj@vodafoneidea.com
To help us serve you better & for security of your account, please write to us from your email id registered with us. If you would like to register your id or change your registered id, please send the following:
SMS space to 199(toll-free) from your Vodafone mobile.
The email id will be registered immediately, after which please resend your email to us.
For quick access to your account information, please dial *199#
For access to our 3G related services and products please log on to http://www.vodafone.in/3gworld
My Vodafone
Manage your Postpaid account online – from anywhere. Register for My Vodafone on https://myvodafone.vodafone.in. By logging on to My Vodafone you can do all below mentioned activities on your Vodafone account and many more.
View, Pay & analyze your bill/account statement
Change your talk plan/billing address
Request for a duplicate bill
Activate and deactivate services
Order a new SIM card and block your old one
So create your My Vodafone Account today! To know more about My Vodafone, visit https://myvodafone.vodafone.in.
SMS Service Commands List
You can also activate/deactivate services easily via SMS. To view the list of commands, log on to www.vodafone.in and go to Download and More option. Below are following few services which can be activated/deactivated via SMS along with self help keyword for some informative SMS, you can send the corresponding code as an SMS to 199 (toll free) and the service will be activated/deactivated or you will receive the desired information as per timeframe mentioned.
Sr. No
Name of service
Activation Code
Deactivation Code
SMS to
Timeframe for activation/
deactivation
1
National Roaming
ACT NR
CAN NR
199
2 hrs
2
Vodafone Roaming
ACT VR
CAN VR
199
2 hrs
3
STD
ACT STD
CAN STD
199
2 hrs
4
Itemized Billing
ACT IB
CAN IB
199
2 hrs
5
Call Conference
ACT CC
CAN CC
199
2 hrs
6
Missed Call Alert (MCI)
ACT MCI
CAN MCI
199
4Hrs
7
To know the nearby Vodafone Store Address
STORE
NA
199
Immediate
8
E-Bill Service activation
ACT GOGREEN
CAN GOGREEN
199
2 hrs
9
To register your email ID
NA
199
2 hrs
HOW TO MAKE ONLINE PAYMENT.
Making payments of your Vodafone mobile phone is really simple, just visit the Quick Bill Pay (Postpaid) here www.vodafone.in.
Make a payment via the comfort of your home by calling Vodafone Care on 199 from your Vodafone mobile phone.
Happy to help,
Vodafone Care
Contact numbers
Vodafone Care : 199 or +91- 9825098250
For complaints/requests : 198 (toll free)
Fax number : +91- 9825025989
Website : www.vodafone.in
Vodafone Idea Limited(formerly Idea Cellular Limited) An Aditya Birla Group and Vodafone Partnership (L32100GJ1996PLC030976)
Vodafone House,Corporate Road,Prahladnagar,Off SG Highway,Ahmedabad-380015,Gujarat
Service tax regn:AAACS4457QST001, Tel No : +91 7971710899, Fax No : +91 7971710898
Registered Office
SumanTower, Plot No 18, Sector no 11, Gandhinagar 382011
Tel No: +91 79 6671 4000, Fax No: +91 79 2323 2251
Website: www.vodafone.in
Nothing has happened. My money is not reversed. My connection is not restored.
I called 9825098250 on 14-8-2019 and requested him – one Mr. Ajay was talking to me. – to guide me further. He advised me to find out the contact number of the appellate officer from the web site of Vodafone.
He expressed his inability to give me the said number. I could not find this particularly identified authority on web site. I accidentally found this, therefore, I am writing to whosoever can listen and solve my problem.
Image Uploaded by Asha Bhatt: