wrong delivery

Name of Complainant Sreekala Menon
Date of ComplaintOctober 27, 2022
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Sreekala Menon:

I had placed order for anarkali suit set by paying COD Rs. 1200.
However when I opened the package got a set which will not even be worth 100… not at all matching to my order. When I contacted the customer care requesting to collect the item back and refund- I get a reply that I need to courier the received item back to them at my cost as I am reject what I received and they will refund to the wallet once they get it. What I ordered/paid and what I received are not the same but still they are not arranging the return pickup nor are they paying me back in cash.

Image Uploaded by Sreekala Menon:

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