Wrong cancellation fee charged

Name of Complainant Anu
Date of ComplaintNovember 13, 2021
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Anu:

I had ordered Diwali sweets yesterday to Bhilai.My order was not delivered to the destination and I was charged with the cancellation fee saying that I cancelled the order which is not true.The delivery person did not reach the destination only and cancelled himself.I have a call recording too where you can check that I am telling to continue with the delivery but still my delivery was not made.
What kind of justice is this? My whole Diwali mood and festival has been ruined. I have been looted and cheated.
Request you to please look into the matter and provide justice.

Image Uploaded by Anu:

Wrong cancellation fee charged

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