| Name of Complainant | |
| Date of Complaint | May 1, 2019 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Utilities |
| Permanent link of complaint | Right click to copy link |
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My name is Ravi Chaturvedi, and I’m a Airtel subscriber from Kolkata. I’m fed up with this connection due to their wrong Billing and extra charges. A few days back, or probably a month ago, I migrated from Airtel Postpaid to Airtel Prepaid. At that time, the executive at Airtel store told me to clear all the pending bill, then only he can take a request for migration to Prepaid. I paid all the due amount till that day, which comes around INR350. Then, he told me it will around 48 hours or probably 2 -3 days for the migration to Prepaid. Also, he told me you need to e-recharge of INR 35 to continue your service in prepaid to avail income and outgoing call facilities.
Now, when I visited Airtel store after 3-4 days, the same executive told me the plan of first e-recharge of INR 35 has stopped. Now, you need to recharge with INR 178 to avail prepaid services. However, you will get 30 days calling free. Though, I don’t want that service, because I’m already using a Jio Sim with free calling for 84 days.
But, he insisted me to recharge with INR 178. I did. Now, my complaint is if I paid all the due bills of Postpaid at the time of migration, then how come this bill of INR 56.87 has generated. I have attached the bill/invoice generated by Airtel below. Please have a look.
Moreover, I was using a plan of INR 199. After few months, say 4-5 months they changed my plan to INR 299 without my prior approval or intimating me. How can they do this? Without asking the consumer/subscriber, how can you change the rental plan?
Now, as a compensation I want all the invalid billing + plan change without my approval asap.
Please look into this and resolve the issue.
Attachment: Bill generated from Airtel though all bills are clear.
Name: Ravi Chaturvedi
Contact Number: 9681806469
Email: imravichaturvedi@gmail.com
City: Kolkata
Image Uploaded by Ravi Chaturvedi: