wrong and defective product received

Name of Complainant ronak singh
Date of ComplaintFebruary 6, 2022
Name(s) of companies complained against
Category of complaint Electronic Appliances
Permanent link of complaint Right click to copy link
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Text of Complaint by ronak singh:

I bought a camera Canon 1500D from amazon. in on 26 Jan 2022, I got it delivered on 29 Jan 2022 but unfortunately the box I received whose seal is broken but the amazon package is completely fine, as I open the box the camera found is different from what I ordered I.E canon 1000D that is used one along with the used lens. the product I received is completely unoperational and then immediately I put up a request for return/replacement and then I connect with one representative of amazon they said I cannot raise the request I can transfer this call to the concerned team as I spoke to that person they asked that he raised an investigation regarding this and I need to connect with them on 1 Feb 2022.
I request you to please help me in returning the product

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wrong and defective product received

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