Wrong and completely different product received

Name of Complainant Vaishnavi Umate
Date of ComplaintAugust 1, 2023
Name(s) of companies complained against
Category of complaint Electronic Appliances
Permanent link of complaint Right click to copy link
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Text of Complaint by Vaishnavi Umate:

Order Id – OD428569402811830100

Requesting a return & refund of my payment

Dear Sir/Madam,

This letter serves as a formal request for return & a full refund on the product that I bought from your company, through your Online Store.

I purchased a JioFi M2S Wireless Data Card , and paid a total amount of Rs 2508.

It seems that the product is Completely wrong and different in the package. I had complained instantly to the customer support team but they’re not helpful and have raised many complaint about this issue but unfortunately there is no response on the same, so I am here to seek for your help.

I read your terms and conditions, and I am well aware that customers are entitled to a return the wrong product.

I attached the receipt that I got with the product as proof it was purchased from your company.

I hope to hear from you soon about the procedures for returning the product and receiving a refund.
Please help with this fast.

India

Sincerely,

Vaishnavi Umate Flipkart Customer
8830963842

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