Greetings from Paytm!

Thank you for contacting us and apologies for the inconvenience caused.

We would like to inform you that as per your request raised against the Order 8183765786, our team is working to get a confirmation from the operator Rajlaxmi Travel Agency. We request you to please give us 72 hours to work on the case and revert with a positive resolution. We seek your understanding and patience in this matter.

This is the mail that i received from them 8 days back. Maybe 72 hours means 72 months. And no body is taking care of it. Not refunding my money. Now its not about the money but the inconvenience i have faced and about the wrong commitment they gave. Its been 10 days now but i haven’t got my money refunded yes. Nor they are considering this case as a escalated case. I have also worked in Support Team and i know how escalated cases are handled not even a call from them.