| Name of Complainant | |
| Date of Complaint | February 7, 2021 |
| Name(s) of companies complained against | |
| Category of complaint | Automobiles |
| Permanent link of complaint | Right click to copy link |
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Dear Team, This was my first and sincere attempt of to bring this to your notice that its been just 7 months that I bought my Car- . The welcome to the Car family was such that I considered myself privileged to be part of the family, however, this wasn’t the case. In February, after exactly 2 months I faced the problem of ECM where continuously my car was showing engine sign (picture attached). I contacted my sales dealer and he referred me to road service centre. I was told some part needs to be changed as there is some problem but as it was not available, they provided me the temporary solution and promised to inform me as soon as the part was available. I did not get a call for next whole month. I myself called them after a month and they asked me to send the car again. As per them, they changed the part and everything was done. 2 months later, the engine light was on again. I contacted them and they asked me to send the car again. I told them to please provide me with permanent solution as I don’t have time and money to waste sending the car again and again. The car was sent back and they informed, that there was some mud in the part which they cleaned. After a month again, the light was on. I did not inform this time and after 2 days the light was off. I completed 6 months of ownership in May and this was the time for general check-up. They asked me not to send the car as it was already checked in previous visit but as the sign on the taco-meter showing “Inspection”, I sent it. The car was picked and dropped by EOD but nothing was informed to me. Next day. I got a call that the car was fine, I told them about my existing problem and I was told if I face the problem again, inform them. After a week, the light was again on. I was really furious this time, I called him and asked him, if the part was actually changed at first go or the meter was just tuned to reset the light. He was silent but he assured me that it will be done in next 4 days as he was out for training. It’s been 8 days now and I haven’t got a call. Being an investment banker, time is money for me, so Vw made me compromised on both “time” by sending car again and again and “money” spent on fuel. Though, the loss was much beyond this, the mental harassment that I had to face because of this cannot be compensated. I request you to please look into the matter take necessary steps going forward. Thanks
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