| Name of Complainant | |
| Date of Complaint | July 24, 2025 |
| Name(s) of companies complained against | Amazon India |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I ordered a mobile phone on 14th July 2025 (Order Number 407-42876961234743). The product was scheduled to be delivered by 20th July 2025 (Sunday). Since on that day no one was available at home, I contacted customer care proactively to reschedule it for next day (Monday). On Monday whole day I was waiting, but the delivery person did not come. At night around 09:50 I received the call, when I picked the phone; there was no one speaking and it got hung up within 8 seconds. I tried multiple times to reach back to them, but the delivery person was rejecting the call. Since it was late, next day (Tuesday) I spoke to a customer service rep and explained the incident. They confirmed that the product will be delivered by today before 8pm. I believed and waited for it. But, no call no delivery agent showed up. Next day (Wednesday) I tried once again with customer care to resolve this, and they confirmed within 2 hours the I will receive a call from the place where the product is which I received within half hour and they confirmed it will be received by today or tomorrow (Thursday). Same day, at night between 9 to 10 the delivery person called and stated since there is exchange and backup might take time, he said the product will be delivered by tomorrow (Thursday) after 12. Today I checked order status it was showing returning to the seller. When I reached out customer service, they do not have any definite answers only sympathy which is not I wanted. They delivery person updated false status saying I rejected the product. I was mentally harassed during this time, and false blamed also I ordered it on EMI for which there are charges which they will not bear. I request justice for the harassment and loss which should not be on me.
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