| Name of Complainant | |
| Date of Complaint | December 16, 2025 |
| Name(s) of companies complained against | 1xbet |
| Category of complaint | Miscellaneous |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I am a registered user of the online platform 1xBet (Player ID: 412141963). I initiated multiple withdrawals from my account, which were shown as “completed/successful” in the 1xBet system, but the amounts were never credited to my bank account, even after several days.
Despite repeatedly contacting customer support and raising official tickets, the company has closed my complaints without resolving the issue, merely stating “Withdrawal is successful” or “Request processed”, without providing any valid bank transaction proof.
Details of the Pending Withdrawals:
Withdrawal 1
E-Transfer No.: 4258681919
Method: Payment Systems
Amount: ₹15,000 INR
Status shown: Completed
Pending since: More than 4 days
Amount credited: NO
Withdrawal 2
E-Transfer No.: 4265022667
Method: Bank Transfer (Fast Withdrawal)
Amount: ₹5,300 INR
Transaction Date: 13/12/2025
Support Ticket: Query No. 10763952
Ticket Status: Closed as “Processed”
Amount credited: NO
Withdrawal 3
E-Transfer No.: 4262410539
Method: IMPS New
Amount: ₹5,100 INR
Transaction Date: 12/12/2025
Support Ticket: Query No. 10763974
Ticket Status: “Withdrawal is successful”
Amount credited: NO
Total Amount Not Credited: ₹25,400 INR
5. Deficiency and Unfair Practices by the Opposite Party
The withdrawals are falsely marked as “successful” without actual transfer of funds.
No valid IMPS/NEFT UTR numbers have been provided for verification with my bank.
Support tickets were closed unilaterally without resolving the issue.
Bank statements submitted by me clearly show no credit received, yet the company continues to deny responsibility.
For IMPS transactions, credits are instant or same day, making delays of 3–4 days unreasonable and unjustified.
The conduct of the opposite party amounts to:
Deficiency in service
Unfair trade practice
Misrepresentation
Financial misconduct
Hello,
We are very sorry to hear about the withdrawal delay. We would like to note that we have already responded to your previous complaint regarding this matter. Depending on the payment system load, most withdrawals are credited within 24 hours, but in rare cases, it may take longer (up to 7–14 banking days).
If the specified time since your approved requests has not yet elapsed, we kindly ask you to wait for the final status. Once the payment system or your bank completes the processing, you will receive a notification in the Transaction History section confirming that the withdrawal is completed.
If the funds are not credited within 14 banking days, we kindly ask you to resubmit your payment query tickets along with a current bank statement showing all activity from the date of your withdrawal request up to today. We will carefully review the situation and work to resolve the issue promptly.
Best regards,
The 1xBet Team
it does not address the actual problem and only repeats the same generic explanation that has already been shared multiple times.
This is not a normal withdrawal delay.
Current Facts
Multiple withdrawals are already marked as “completed / paid out” in your system
No funds have been credited to my bank account
I have already shared bank statements and written bank confirmation showing non-receipt
Your team continues to provide no sender-side proof of transfer
Once a withdrawal is marked completed or paid out, asking the customer to “wait 7–14 days” is not a valid explanation.
You continue to state that the withdrawals are sent / completed, but you have never shared any sender-side proof of transfer.
I have already provided:
My bank statement
Written bank confirmation showing non-receipt
If the amounts were genuinely transferred from your side, there must be bank-level proof, such as:
Sender bank debit statement entry
Payment confirmation / remittance advice
Settlement confirmation from your payment partner
Please explain why such proof is not being shared, despite repeated requests.
Asking me to wait or to resubmit the same documents again does not resolve the issue.
I request a clear explanation and sender-side proof of transfer, or immediate corrective action.
You continue to state that the withdrawals have been sent or completed; however, no sender-side proof of transfer has ever been shared.
From my side, I have already provided:
My bank statement, and
Written confirmation from my bank clearly confirming non-receipt of the funds.
If the amounts were genuinely transferred from your side, there must be bank-level evidence, such as:
A sender bank debit entry,
Payment confirmation or remittance advice, or
Settlement confirmation from your payment partner.
Please clarify why this proof has not been provided, despite repeated requests.
Continuing to ask me to wait or to resubmit the same documents does not resolve the issue.
I request a clear explanation along with sender-side proof of transfer, or immediate corrective action.