| Name of Complainant | |
| Date of Complaint | December 16, 2025 |
| Name(s) of companies complained against | 1xbet |
| Category of complaint | Miscellaneous |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I am a registered user of the online platform 1xBet (Player ID: 412141963). I initiated multiple withdrawals from my account, which were shown as “completed/successful” in the 1xBet system, but the amounts were never credited to my bank account, even after several days.
Despite repeatedly contacting customer support and raising official tickets, the company has closed my complaints without resolving the issue, merely stating “Withdrawal is successful” or “Request processed”, without providing any valid bank transaction proof.
Details of the Pending Withdrawals:
Withdrawal 1
E-Transfer No.: 4258681919
Method: Payment Systems
Amount: ₹15,000 INR
Status shown: Completed
Pending since: More than 4 days
Amount credited: NO
Withdrawal 2
E-Transfer No.: 4265022667
Method: Bank Transfer (Fast Withdrawal)
Amount: ₹5,300 INR
Transaction Date: 13/12/2025
Support Ticket: Query No. 10763952
Ticket Status: Closed as “Processed”
Amount credited: NO
Withdrawal 3
E-Transfer No.: 4262410539
Method: IMPS New
Amount: ₹5,100 INR
Transaction Date: 12/12/2025
Support Ticket: Query No. 10763974
Ticket Status: “Withdrawal is successful”
Amount credited: NO
Total Amount Not Credited: ₹25,400 INR
5. Deficiency and Unfair Practices by the Opposite Party
The withdrawals are falsely marked as “successful” without actual transfer of funds.
No valid IMPS/NEFT UTR numbers have been provided for verification with my bank.
Support tickets were closed unilaterally without resolving the issue.
Bank statements submitted by me clearly show no credit received, yet the company continues to deny responsibility.
For IMPS transactions, credits are instant or same day, making delays of 3–4 days unreasonable and unjustified.
The conduct of the opposite party amounts to:
Deficiency in service
Unfair trade practice
Misrepresentation
Financial misconduct
Hello,
We are very sorry to hear about the withdrawal delay. We would like to note that we have already responded to your previous complaint regarding this matter. Depending on the payment system load, most withdrawals are credited within 24 hours, but in rare cases, it may take longer (up to 7–14 banking days).
If the specified time since your approved requests has not yet elapsed, we kindly ask you to wait for the final status. Once the payment system or your bank completes the processing, you will receive a notification in the Transaction History section confirming that the withdrawal is completed.
If the funds are not credited within 14 banking days, we kindly ask you to resubmit your payment query tickets along with a current bank statement showing all activity from the date of your withdrawal request up to today. We will carefully review the situation and work to resolve the issue promptly.
Best regards,
The 1xBet Team