| Name of Complainant | |
| Date of Complaint | April 16, 2024 |
| Name(s) of companies complained against | 1xbet |
| Category of complaint | Cyber Crime |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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12 april I have done withdrawal from 1xBet then withdrawal was successful but not credited in my bank account ….. I also complain in customer support but tgey asked bank statement . I also provide that but they are not giving my money from 4 days
Gaming id 702963739
When I mail my bank statement they give me complain I’d
59224852
59420356
Complain no.
My withdrawal no. Are
1) Nº2304449641
2) Nº2304445479
3) Nº2304441027
4) Nº2304433991
5) N°2304462105
Dear Piyush,
Thank you for reaching out to us! My name is Alex, and I’m in charge of your case.
We can see, that you have already contacted us regarding this withdrawals.
We will check the status of your situation with our Security Department and get back to you with information as soon as possible
All the best,
Alex, the 1xBet Team
Still waiting
Still there is no response
Same thing is happening with me. Almost 14 days gone, but withdrawal amount have not reached my bank account. 1xbet customer care asked me to submit bank statements, which i did. Now 1xbet responded saying the amount were transferred from their side and asked me to contact my bank account.
They have not actually transferred the amount to my bank account. I have sent the updated statement. Their payment dept is defrauding the customer. Such a scam 1xbet is. I am gonna put up a video in my youtube channel and a reel in my instagram. Gotta spread the information abt such scams to my subscribers.
Dear Piyush,
Thank you for reaching out to us!
Currently you need to contact our support team via email info-ind@1xbet-team.com with the bank statement from the moment of the withdrawal request to the present moment. After that you need to await for their response. It can take some time since there is quite a big queue of applications.
Your cooperation is highly appreciated, and we thank you for your patience.
All the best,
Alex, the 1xBet Team