| Name of Complainant | |
| Date of Complaint | June 8, 2026 |
| Name(s) of companies complained against | 1xbet |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I am writing regarding a withdrawal of INR 49,700 from my 1xBet account on 9 May 2026 that remains unresolved.
The withdrawal was marked as “Successful” and a UTR number was provided. However, Slice Bank has officially confirmed that the UTR is invalid, untraceable, and does not exist on the NPCI network. The bank advised me to contact the sender’s bank, as no such transaction has reached my account.
My bank details are correct, as I successfully received a withdrawal of INR 35,500 to the same account on 8 May 2026.
Over the past month, I have fully cooperated with your support team and submitted all requested documents, including a 30-day bank statement, a video of my transaction history, and an official email from Slice Bank confirming that the transaction cannot be traced.
Despite this, the INR 49,700 has neither been credited to my bank account nor returned to my 1xBet balance. Additionally, customer support has stopped responding to my emails.
I request an immediate manual investigation of this transaction. Please either provide verifiable proof that the transfer was successfully processed or refund the full amount of INR 49,700 to my 1xBet account (ID: 359341347).
I expect a prompt resolution and a written explanation of the action taken.
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