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Withdrawal not Received

Name of Complainant Jetchomen Husain
Date of ComplaintDecember 23, 2023
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Jetchomen Husain:

I have made a withdrawal that was supposedly approved and processed on 12/23/2023 14:49 GMT+8 but the amount has not been received in the destination bank. Prior to this, 3 withdrawal requests have been rejected by their operators. Their customer service is not responding as well. This has never happened before so I’m very disappointed.

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2 thoughts on “Withdrawal not Received

  1. Dear Jetchomen Husain,

    We hope this message finds you well. My name is Alex, and I’m in charge of your case.

    We’ve reached out to our security team regarding your inquiry, and the matter has been clarified. To address your concerns more specifically, we kindly request that you contact our support team via email at info-en@1xbet-team.com. They are best equipped to assist you promptly and effectively.

    Your cooperation in promptly contacting our support team via email is highly appreciated. They will provide you with dedicated assistance and work towards resolving your query efficiently.

    Thank you for your understanding and adherence to our security protocols. Should you require any further assistance or have additional questions, please feel free to reach out to us directly via email.

    Best regards,

    Alex, the 1xBet Team

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