| Name of Complainant | |
| Date of Complaint | December 23, 2023 |
| Name(s) of companies complained against | 1xbet |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
I have made a withdrawal that was supposedly approved and processed on 12/23/2023 14:49 GMT+8 but the amount has not been received in the destination bank. Prior to this, 3 withdrawal requests have been rejected by their operators. Their customer service is not responding as well. This has never happened before so I’m very disappointed.
Image Uploaded by Jetchomen Husain:
Dear Jetchomen Husain,
We hope this message finds you well. My name is Alex, and I’m in charge of your case.
We’ve reached out to our security team regarding your inquiry, and the matter has been clarified. To address your concerns more specifically, we kindly request that you contact our support team via email at info-en@1xbet-team.com. They are best equipped to assist you promptly and effectively.
Your cooperation in promptly contacting our support team via email is highly appreciated. They will provide you with dedicated assistance and work towards resolving your query efficiently.
Thank you for your understanding and adherence to our security protocols. Should you require any further assistance or have additional questions, please feel free to reach out to us directly via email.
Best regards,
Alex, the 1xBet Team
Please my withdrawal amount 600 please sir