Name of Complainant	Yusuf Mariam temitope
Date of Complaint	June 3, 2023
Name(s) of companies complained against	1xbet
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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On the 5 January I was denied a withdrawal from my 1xbet account. It has happen to me before and I went back through the verification process and the account open and I could withdraw my money. So I recently changed my bank card from verve to visa with the same name from the same account. On the 5th of January I tried to withdraw from my 1xbet account after making deposit with my new card but the withdrawal was denied so I got in contact with the security. They ask the following information

ID picture and the security email nearing my face

Bank card picture both side

Bank card statement

A picture of my gaming account connected on my pc

A code was sent to me they asked me to write up the code on a piece of paper and get it back to them

I have given all the information requested

But now they blocked access to my gaming account. I can not connect on my account

For over 5 months they keep telling me the security is still waiting for my package

Is actually unfair and I need help please

Image Uploaded by Yusuf Mariam temitope: