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Withdrawal and deposit as well customer service

Name of Complainant Ashish tiwari
Date of ComplaintJanuary 9, 2024
Name(s) of companies complained against
Category of complaint Corruption
Permanent link of complaint Right click to copy link
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Text of Complaint by Ashish tiwari:

I have requested for withdrawal but not received yet meanwhile I deposited but not showing in account when I try contact customer service failed to connect because they have blocked my number…my plyer Id is 748710383 please help me

Image Uploaded by Ashish tiwari:

4 thoughts on “Withdrawal and deposit as well customer service

  1. Dear Ashish tiwari, My name is Alex, and I’m in charge of your case.

    Thank you for reaching out to us. We acknowledge the challenges you’ve encountered, and we are committed to resolving them promptly.

    Please specify which of displayed on the screenshot withdrawals you have not received yet?
    Also provide us, please, with the following details about your not credited deposits:
    1.Date of the transaction:
    2.Time of the transaction:
    3.Amount involved:
    4.Payment system used:
    5. Screenshot of the transaction (if possible):

    Having this information will enable us to investigate the transaction efficiently and address any concerns you might have. Once we receive the necessary details, our team will promptly review your case and get back to you with relevant information.

    We look forward to resolving this matter for you.

    Best regards,

    Alex, the 1xBet Team

    1. Dear Ashish tiwari,

      We hope this message finds you well. My name is Alex, and I’m in charge of your case.

      We’ve reached out to our security team regarding your inquiry, and the matter has been clarified. To address your concerns more specifically, we kindly request that you contact our support team via email at info-en@1xbet-team.com. They are best equipped to assist you promptly and effectively.

      Thank you for your understanding and adherence to our security protocols. Should you require any further assistance or have additional questions, please feel free to reach out to us directly via email.

      Best regards,

      Alex, the 1xBet Team

  2. Moreover, as a precautionary measure to safeguard your privacy and security, we advise against publicly sharing personal data. For your safety, it’s better to duplicate any information to our email address – public.relations@1xpartner.com. We take your privacy seriously and are committed to ensuring the confidentiality of your information.

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