Why is Paytm charging for cancellation of airticket during COVID19 situation?

Name of Complainant	Shreyas
Date of Complaint	March 17, 2020
Name(s) of companies complained against	PayTM
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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Text of Complaint by Shreyas:

The airlines are themselves offering free rescheduling and cancellation because of COVID19. But Paytm is charging for cancellation.

Image Uploaded by Shreyas:

Consumer Complaints Court