Name of Complainant	Khushi Tripathi
Date of Complaint	July 21, 2023
Name(s) of companies complained against	Firebolt
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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I hope this message finds you, but I must express my profound disappointment and frustration with the recurring issues I have faced with your Firebolt watches. This marks the third time I am lodging a complaint, and I must emphasize that my latest experience with your product has been nothing short of appalling.

Today, I received the watch I ordered, and to my dismay, it is in an utterly deplorable state, rendering it completely non-functional. I am astounded that a brand like Firebolt would produce and deliver such pathetic products to its customers. It is regrettable that your company seems to prioritize brand sponsorship over-delivering quality watches, leading customers like myself to feel misled and deceived.

I had expected much better from a reputed company like yours, but it appears that the products you offer fail to live up to even the most basic standards of functionality and quality. It is disheartening to see a brand that touts its association with influential personalities not living up to its claims and instead disappointing its loyal customers.

Therefore, I demand an immediate and full refund for this defective watch. I have lost all faith in your brand and have no interest in receiving further replacement watches. It is clear that the quality control processes in your production chain are severely lacking, and I find it unacceptable to continue supporting a company that does not value its customers’ trust and satisfaction.

As a consumer, I have the right to expect a product that performs as advertised and meets industry standards. Your continued failure to deliver on these basic expectations is an insult to your customers and undermines the credibility of your brand.

I urge you to take this complaint seriously and address the underlying issues that have led to these recurrent problems. Misleading your customers and providing subpar products tarnishes the reputation of Firebolt Watch Company.

I expect a written acknowledgment of this complaint within [2 days] and a clear timeline for processing the full refund. Kindly provide instructions for returning the faulty product, and confirm when I can expect the refund to be processed.

I sincerely hope that you will rectify this situation promptly and make substantial improvements to your product quality and customer service. Restoring your customers’ faith in your brand should be a top priority.

Thank you for your attention to this matter, and I look forward to a prompt resolution.

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