| Name of Complainant | |
| Date of Complaint | June 30, 2023 |
| Name(s) of companies complained against | Lenovo |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Computer was under warranty and 2020 happened.
I purchased 3 computers for our company, all the same new 2019. March of 2020 my computer stopped working – motherboard crapped out. Shipped it in and was told can’t get parts, don’t know when or if it will return. Well months later comes back in the mail- worked ok but always had problem of any updates thru the past 2 years. Windows 11 comes and once again no way to update. Decided to see a local computer specialist and found out in my 6 month old computer they replaced the motherboard with a 10 year outdated motherboard and felt that was sufficient. Had I known that at the time I would have never accepted it. I called today and basically getting the runaround – it’s out of warranty and old, nothing we can do. How about when it was under warranty why didn’t you replace it with a new computer and not give me shoddy equipment and pass it off as well it’s working. I paid 2599.00. I got 12$ service. I am completely aware that 2020 and 2021 was a time where parts were unavailable, but it was under full warranty and I should have been given new not old. I am dying to know if anyone has a fix for this problem or I just verbally trash Lenovo from now until the end of time. Trust me- never again as far as I’m concerned. Lenovo warranty, service and computers are the worst.
