Name of Complainant	Rishav Agarwal
Date of Complaint	January 31, 2024
Name(s) of companies complained against	Boat
Category of complaint	Electronic Appliances
Permanent link of complaint	Right click to copy link
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I purchased a BoAt airdopes 161 pro celestial blue color from BoAt’s official website, but the product had technical issues and I claimed the warranty of the product for the replacement or repair of the same. The product was picked up by the courier agent and I received a confirmation that the claim has been accepted and I will receive a replacement of the product. But due to unavailability of the same product, i was being offered a similar product, but in real, the alternate product was inferior in model and lacked some features which were there in the original model. Therefore, I complained a lot of times regarding the same, but no satisfactory reply was given.
After a few days, I received a call from BoAt that the same product is in-stock but in different color (black). I accepted and asked to send that product to be sent. As my address had changed, they asked me to drop a mail of the new address and said that my product will be sent to the new address.
But it has been more than a week today, I haven’t received my product nor there is any proper reply regarding my issue. Everytime I mail, they give a same reply that the issue is being addressed to the team.
Please take some serious actions and help me get my product at the earliest.

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