| Name of Complainant | |
| Date of Complaint | May 31, 2020 |
| Name(s) of companies complained against | Vodafone |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear sir,
I am Vodafone customer from last 10 years.
Image Uploaded by Sachindra kumar:
My Vodafone mobile no is 8000057431.Few days back I recharged my mobile no. Today I checked my balance is only 21 RS. And when I checked I found that 49 RS was auto deducted from my balance.then I write a mail to Vodafone customer care and also tagged Vodafone twitter handle regarding this issue .Then I got reply from Vodafone customer care that vas charges was deducted from your mobile balance was VAS charges. Then I requested customer care for reversal for the charges , which Vodafone has debited, but Vodafone customer care denied reversal of VAS charges. Sir I want confirm that I have not activated any VAS charges. My question is when I have not activated any vas services for my Vodafone no . so why Vodafone has deducted vas charges.
I request you to your good office kindly give directions to Vodafone for vas charges reversal.
Regards,
Sachindra Kumar
My Vodafone mobile no. 8000057431
With regards,
Sachindra Kumar
Mo. 8000057431
