Volte not Available but I can only use 4g data

Name of Complainant Debak
Date of ComplaintSeptember 11, 2021
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Debak:

I’m using one plus Nord compatible with VoLTE and 5g.
I’m using an airtel 4g SIM…
I just switched to Nord before 5 days
But the issue is that I can use 4g internet. But when I receive any calls, the internet automatically turns off… When I checked the IMS it’s says VoLTE is unavailable…
Customer care are saying that ur handset is not compatible with VoLTE… But what can I do

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