Name of Complainant	Shailendra singh negi
Date of Complaint	February 6, 2021
Name(s) of companies complained against	Vodafone
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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Text of Complaint by Shailendra singh negi:

Respected Sir/Madam,

 

From 12th Jan 2021. I am trying to get PORT code from Vodafone, for this I had sent message to 1900 PORT 9845**5536 in response of this, I got message Cancellation message mentioning. “UPC cannot be generated for the reasons:1) There are subsisting contractual obligations with your service provider. please contact 1900”.

 

Then on same day I called to customer care & ask for PORT code they told me that you would get code after 4hrs, but no action & response at all.

 

 

 

I revert back & ask them to call me again , then after on 15th jan 2021, I got call on next day & again I summarized my issue to them, then with screen shot & other details, they assured me this issue will be resolved in 24-48 hrs, but till data no action taken by their side to resolve the query.

 

What they are doing smartly is they responded in 48 hrs on email or call to avoid their escalation matrix & every time they asked the same details again n again but not taken any action to resolve the query.

 

From 12th Jan to 30th Jan 2021, even they had not registered my complain on their system, on 30th Jan 2021 they registered service & resolving upcoming time is 1st feb 2021. Every time they are trying to make fool of customer.

Don’t know what the issue in their system or way or working.

 

If, I am paying my bill amount on time to time & there is no outstanding amount. Then why they are not able to provide the PORT code to me.

Please help me out

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