| Name of Complainant | |
| Date of Complaint | October 3, 2018 |
| Name(s) of companies complained against | Vodafone |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
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My mobile# 9880505094 and my wife’s mobile # is 9538999070, both of us have subscribed to 4G services of Vodafone and have taken a plan accordingly. Since last 6 months, I am not getting required speed while connecting to internet. Most of the time pages load slowly, I have done network speed test and most of the day data connectivity will be around max. 60kbps, maximum it has gone upto 250kbps. This has impacted my work severely. I have lodged multiple service requests with Vodafone to look into the matter, have escalated to ‘Nodal.kar@vodafone.com’ & ‘appellate.kar@vodafone.com’ also. All the time I get response that issue is being looked into by the technical team but nothing has been done in the last 6 months, neither they have given a date by when the issue will be resolved.
I expect the issue to be resolved urgently or refund me the amount that I have paid in the last 6 months for both the mobile numbers
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