Vodafone postpaid services stopped in spite of bills paid in advance

Name of Complainant Rahul Shah
Date of ComplaintMay 17, 2020
Name(s) of companies complained against
Category of complaint Mobile Phone
Permanent link of complaint Right click to copy link
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Text of Complaint by Rahul Shah:

I have a Vodafone red family plan for 5 members. All of my bills are paid on time or before time. Still my services are stopped and I have received following messages.

[Hello the Services on your Vodafone no. will be interrupted as your usage amount of Rs. 3585 (approx) has crossed Credit Limit. Pay on My Vodafone App: www.vodafone.in/m2k. Kindly ignore if already paid.]

[Hello! Your services are restricted due to non-payment of bills. For bill details SMS BILL to 199 (toll free). Please ignore if already paid]

On my Vodafone app, the outstanding amount is 0.

I have complaint many times but they started services for 2 days and again it’s the same.

Image Uploaded by Rahul Shah:

Vodafone postpaid services stopped in spite of bills paid in advance

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