| Name of Complainant | |
| Date of Complaint | October 11, 2019 |
| Name(s) of companies complained against | Vodafone |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
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On 20th July I requested the Vodafone executive to change my plan from 499/m to 399/m as my usage is very limited and I wanted to reduce my monthly payments. Executive changed my plan and confirmed to me that the plan has been changed to 399 and I will shortly receive an SMS.
I received an SMS of change of plan however there was no mention of the plan name. I ignored it. But in Aug I received a bill of 1100. I thought it might be my overdues that is huge amount and I paid the bill without checking the details.
In Sep again the bill came and the amount was over 1200. When I checked my plan through Vodafone app it showed my plan was 999/m. I called customer care and filed a complaint.
How can you change my plan with out my consent. I have asked them 100 times to check that days recording but they said we don’t have recording. Since then they have called me 100 times saying we will get back to you on this.
A week ago they said we cannot do anything you have to pay the amount. So here I am writing this review that whatever happens DO NOT sign up for Vodafone. And I will not be paying the due bill amount.
Changing my number. I will go to the court if needed. It’s not about the money, but can’t let them treat the customers like this. Highly disappointed and outraged.
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