| Name of Complainant | |
| Date of Complaint | November 8, 2020 |
| Name(s) of companies complained against | Vodafone |
| Category of complaint | Miscellaneous |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I am using Vodafone since more than 3 years. I moved to Canada a few month back but I have kept my vodafone number active by recharging it every month. Suddenly on 25 September I got a message to submit documents to nearest vodafone store. The next day, i.e. 26 September my number showed no signal. When I tried to contact customer care, they said they cannot see any details against my number and provided me the details of Karnataka appellate for further process.
The Karnataka appellate told me that there is a document mismatch and I need to resubmit documents. I told him that I am out of country so please provide me some online portal or allow my family members to submit on my behalf. But they want me to physically present at vodafone store at Karnataka and submit the docs even if I am out of country.
First of all, I don’t understand how can there be a mismatch of data when I was using the same number since 3 years??
How can they expect a customer to travel overseas and submit the documents during this pandemic?
My mobile number is linked with bank accounts and cannot make any transactions due to this. Totally disgusting service.
Is this the way they handle their customers. I am highly disappointed by their service.
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