| Name of Complainant | |
| Date of Complaint | May 30, 2019 |
| Name(s) of companies complained against | Vodafone |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
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My Name is Prateek Nayak, after the introduction of Mobile number validity expiry, every month a recharge has to be done on Vodafone Sim so as to keep it activated. Because of my duty pattern many times i forget to get my recharge done also due to network issue its not possible to get the mobile recharge. What Vodafone did that after 2 days from expiry they automatically deducted Rs 24 of my account balance and extended the validity for 30 days. When i enquired they said we have sent an sms. This is absolute Loot against the will of the customer. Further when i recharged the number, I received a IVR call which started a quiz and in general i answered some of the questions, in the middle of it i found that i have a low balance and the call got disconnected. When i again enquired i found my balance to be NIL. And the customer care told that it was a chargeable quiz. This is ridiculous from Vodafone.
I want my balance back and want strict action against Vodafone.
Image Uploaded by Prateek Nayak: