Vodafone deducted Rs. 25 unauthorisedly for “Pre-Embedded games” which I have not subscribed.

Name of Complainant jayashree
Date of ComplaintJune 5, 2021
Name(s) of companies complained against
Category of complaint Mobile Phone
Permanent link of complaint Right click to copy link
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Text of Complaint by jayashree:

This is the third time Vodafone is deducting money from my Vodafone prepaid balance unauthorisedly.

Yesterday I got a message from VZ-ViCMS as “Hello Thank you for choosing to access Pre-Embedded games. You have been charged Rs.25. Your balance is Rs.16”.When I browsed their app and as instructed therein I sent an SMS to 155223 to stop, However I got a message from 155223 that I have not subscribed to any value added service. How can there be such a contradiction??

Earlier in April also they had charged unauthorisedly twice for services which I have not subscribed. When I sent a mail to customer care, someone called me from Chennai, apologised and refunded the amount. This is very ridiculous. How can a service provider like VODAFONE charge without me opting for any such value added services.

Image Uploaded by jayashree:

Vodafone deducted Rs. 25 unauthorisedly for “Pre-Embedded games” which I have not subscribed.

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