Vodafone deducted money without me using any of their services

Name of Complainant	Smriti Batham
Date of Complaint	January 2, 2021
Name(s) of companies complained against	Vodafone
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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Text of Complaint by Smriti Batham:

Hi, yesterday I recharged my Vodafone number. And today morning when I woke up i had a message from ViCMS saying that i have used VIDEO and they deducted 15 rupees straightaway. I haven’t even called anyone from my bj inner since i recharged my phone. This has happened before also. Without using their internet connection they have charged data charges from me and within few hours my entire balance was zero. I had also applied DND but it did not seem to work in Vodafone services.

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