| Name of Complainant | |
| Date of Complaint | July 4, 2021 |
| Name(s) of companies complained against | Vodafone |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Vodafone has been billing value added services against my number since last year. The VAS says that I got access to games and videos and they charged me on behalf of them, which I never asked for. As seen in the uploaded image, this is the exact message I just received. I wasn’t even using my phone ans then I receive a message and was it, charged 49 rupees. This is not the first time, it has happened earlier also.
Hello!
Thank you for choosing to access BigWin Games,
You have been charged Rs. 49
Your balance is Rs. 15.87
I have logged 2 complaints with Vodafone with no result, and in the process of filing a 3rd complaint with them, and they are still finger pointing at me that I clicked on something, and thats what generated the charge.
This is a mal-practice on Vodafones part as they are frauding consumers by billing them in excess and collecting all this money.
Image Uploaded by Vaishnavi Rastogi: