| Name of Complainant | |
| Date of Complaint | February 26, 2020 |
| Name(s) of companies complained against | Vodafone |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I AM A LOYAL CUSTOMER OF VODAFONE SINCE MORE THAN 13 YEARS,
LAST MONTH IN JANUARY ON 26-27TH DATE I HAVE TRANSFERED VODAFONE SIM TO MY NEW MOBILE. THEN MY ALL SERVICE HAS BEEN STARTED EXCEPT SMS FACILITY. SO TO KNOW ITS REASON I CALLED UP CUSTOMER CARE AND THERE ONE LADY HAS REPLIED MY TO RECHARGE WITH RS.49 PACK TO SOLVE THIS ISSUE. THEN I HAVE DONE THAT, THEN ALSO MY I COULD NOT SEND SMS, THEN AGAIN I CALLED UP CUSTOMER CARE PERSON THIS TIME A MALE PERSON TALKED WITH ME AND TOLD ME THAT I HAVE RECHARGE WITH WRONG PLAN OF RS. 49, I SHOULD HAVE DONE RS.50 SCHEME AND ALSO GIVEN EXCUSE LIKE BALANCE NOT DONE IN PRIMARY ACCOUNT BUT DONE IN MY SECONDARY ACCOUNT SO I HAVE TO DO AGAIN RECHARGE OF RS. 50. NO WAYS THEY HAVE SUGGESTED NOR ANY HELP OR SUPPORT THEY GAVE, THEN I HAVE TO DO RS.50 RECHARGE, YOU CAN CHECK MY ALL VOICE COMMUNICATION WITH VODAFONE CARE PERSON.
LASTLY I END UP TO RAISE THIS ISSUE TO SUPERIOR CARE PERSON AND TOLD TO LODGE COMPLAIN AND ADJUST MY VALIDITY OR REFUND ME MY RS.49 WHICH I HAVE DONE BECAUSE OF WRONG INFORMATION BY VODAFONE CARE PERSON.
THEY HAVE TOLD ME THAT MY COMPLAINT LODGE AND AFTER CALL I WILL GET MY COMPLAIN NO. BUT TILL DATE NO MSG OR CALL REGARDING THIS ISSUE I HAVE RECEIVED.
PLS LOOK INTO THIS MATTER ON VERY URGENT BASIS.
THANK YOU.
HEMEN H. PATEL
MOB.9979863324, 9099953698
VODAFONE CUSTOMER CARE EXECUTIVE HAS GIVEN ME WRONG INFORMATION TO DO RECHARGE WITH WRONG AMOUNT SCHEME, AND THEN NO ONE HAS TAKEN MY COMPLAIN NOR THEY GAVE ANY ADJUSTMENT OR RELIEF FOR THEIR EMPLOYEES FAULT.
THANK YOU
HEMEN PATEL
MOB. 9979863324
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